...Insurance companies, Billing companies and Collection agencies.
Last October (2007 that is). Ivy, Ari, and I were in KY visiting family. While we were there, Ivy hurt her arm late at night and I took her to the ER. We were advised by the nurse to have Ivy checked out, and were told that it would be covered by our insurance company. It took a while to receive the first bill stating what the insurance company would cover. Well, when it came, it stated that we stilled owed $70 for the x-rays that were taken.
I have been in contact with the Radiology company and my Insurance company trying to get this whole thing sorted out. I last called the Radiology company on Aug. 27th and was told that they would put a note on my account and that everything would be OK as long as I stayed in contact with them. Well...
Yesterday I opened our mail and received a letter from the insurance company stating...and I quote..."The claim was denied because we need additional information from (the radiology company). You are not responsible for this account. We have told (the company) to stop billing you."
Today my neighbor came over to bring us our mail from the weekend (we where in Ohio). In the mail there was a letter from a collection agency stating that my account from the radiology company has been placed with their company for collection.
Oh I was SOOO mad. I called the collection agancy to tell them that I'm not responsible for the bill and that it should never have gone to collections. The lady on the phone told me that this would effect my credit and that (of course) she couldn't do anything about it, but that I had to call the radiology company.
I called the radiology company and (I'm not exagerating) waited on the phone for 10min and finally decided to leave a message. I just recieved a call from the radiology company and she was surprised that the collection agancy told me to call them. I kept VERY calm...but was very stern with her and explained how I was very upset with the company for sending it to a collection agancy after I was told that everything was fine. I read her the letter from my insurance company how I shouldn't be recieving any other bills. She asked if I would fax it to them...I explained that I didn't have a fax machine, but she could call the number on the letter...I also informed her that she should have recieved a letter because at the bottom of my insurance letter there was a CC: and then the radiology name.
She said that she would pass this on to her supervisor and then I would get a call back in 2 days. She informed me that I have 30 days from the date it was given to the collection agancy before it would effect my credit. I will be very TICKED if they don't take care of this within 30 days! There are only 19ish days left (counting weekends).
GRRR.
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